Production operations
Define the environments, services, monitoring and runbooks covered by the engagement.
Enterprise managed services
Managed DevOps for the infrastructure your business relies on.
Keep your cloud or on-premises infrastructure running with CloudHero. Define the environments we operate, the incident and change processes, and the responsibilities shared with your team. Build the service around your production requirements.
Service scope
Agree what your operations team owns.
Incident response
Agree severity definitions, supported channels, coverage hours, response commitments and escalation.
Infrastructure changes
Set the process for approving, implementing and validating changes to the covered platform.
Continuous improvement
Review recurring issues, platform health, priorities and costs through an agreed service cadence.
Shared responsibilities
Make the boundary explicit.
| Area | Agree before service starts |
|---|---|
| Infrastructure | Covered accounts, environments, services and supported changes. |
| Incidents | Monitoring, severity, coverage, acknowledgement, escalation and dependencies. |
| Applications and releases | Application ownership, release execution and the boundary with your development team. |
| Security and access | Permissions, approvals, logging and coordination with your security team. |
| Reporting | Service indicators, cost visibility, review cadence and improvement priorities. |
Transition and continuity
Start with a documented handover.
Understand the estate
Review architecture, dependencies, incident history and existing operating practices. If the platform needs redesign or remediation first, start with a DevOps consultancy project.
Prepare the service
Agree access, runbooks, ownership, onboarding work and the service schedule.
Operate and review
Follow the agreed incident and change processes, keeping priorities and next actions visible.
Related experience
Production work, explained through customer stories.
MavenHut
CloudHero provided CloudOps work across the gaming platform’s infrastructure.
Memento Hub
Read about CloudHero’s infrastructure operations and developer support for Memento Hub.
Questions
Before we start.
Can you work alongside our internal operations team?
Yes. The service can cover an agreed part of your environment, with clear responsibilities and escalation between teams.
What coverage and response times are available?
Coverage and response commitments are agreed for the enterprise engagement after reviewing the environment, dependencies and support requirements.
Can we add engineering capacity to our own team instead?
Yes. Explore team augmentation for software, DevOps and data engineers working within your delivery process.
Supplier assurance
Review the standards behind the team.
Our credentials include ISO/IEC 27001:2022 for information security, ISO 9001:2015 for quality management and ISO 14001:2015 for environmental management. CloudHero scored 895/1000 with a Mature rating in its CyberVadis cybersecurity assessment on 25 September 2026.
Review the certified entity, scope and documentsDiscuss your production requirements.
Start with your systems, current operating model and the responsibilities you need covered.